Any funds credited to your Website account are deemed conclusive and shall not be returned, save where the present policy provides otherwise or where the law in force demands it.

Claims for the return of funds shall be examined exclusively when lodged in conformity with the procedures laid down herein.

The Website retains the prerogative to terminate your account and remit to you whatever sum remains on your cash balance, exclusive of any bonus balance and net of applicable withdrawal charges, doing so at our sole discretion and without being required to furnish justification or provide advance notification.

Prior to the execution of any reimbursement and the calculation of the sum payable, all bonus credits and any winnings present on your balance shall be removed from the relevant amount.

Persons below 18 years of age are categorically barred from opening an account on the Website. Should an account nevertheless be created in breach of this requirement, it shall be permanently suspended, and the holder’s most recent deposit shall be returned. 

Monies may be returned in the situations set out below:

Platform Malfunctions: where a single deposit was inadvertently duplicated or otherwise mishandled as a result of a technical fault attributable to our systems. 

Extended Account Dormancy: untouched balances held in inactive accounts may be eligible for return, where the law in force so prescribes. 

Statutory Obligations: reimbursements may be undertaken in order to comply with the demands of the relevant jurisdiction or with judicial determinations. 

Any claim for reimbursement must reach us no later than five business days following the date on which the deposit in question was made.

We may call upon you to furnish evidence of identity together with corroborating papers, such as confirmation of residence, bank account statements, and copies of transaction receipts, before your application can be advanced.

No reimbursement shall be granted in any of the circumstances listed below:

Staked Amounts: monies that have been committed to wagers or otherwise deployed in gameplay cannot be recovered.

Promotional Balances: no return shall be made in respect of bonuses, marketing credits, or complimentary spins.

Circumvention of Self-Exclusion: where you act in disregard of our self-exclusion arrangements, reimbursements may be withheld.

Accounts Under Review: no monies shall be released from accounts currently being examined in connection with fraudulent conduct, the laundering of proceeds, or any other unlawful behaviour.

Prohibited Jurisdictions: no reimbursement shall be carried out where the account was opened, or a deposit originated, from a territory designated as restricted under our Terms & Conditions and the law in force, encompassing every jurisdiction on the FATF blacklist, namely the Democratic People's Republic of Korea, Iran, and Myanmar.

Once authorized, reimbursements shall be carried out within ten business days, reckoned from the date on which approval was granted.

Any charges arising in connection with the handling of the reimbursement may be subtracted from the sum returned, except in cases where such deduction is forbidden by the law in force.

Should you wish to raise an enquiry or lodge a grievance, you may reach out using the email address set forth in our Terms & Conditions.

Live Chat: accessible directly through the Website.

When lodging a claim for reimbursement, kindly attach the particulars of your account together with the data identifying the transaction concerned.

We retain the right to revise this Refund Policy at any moment. Any such revision shall be conveyed to you either by email or by publication on our website. Your continued use of the platform shall be construed as your acceptance of the amended Refund Policy.