Safeguarding your personal data, together with the broader duty of confidentiality, is regarded as a matter of the utmost importance by the operational team standing behind the Website.

As a matter of operational policy, the Company voluntarily applies standards informed by the principles set out in leading privacy frameworks, including the General Data Protection Regulation (GDPR), the ePrivacy Directive, the Council of Europe Convention 108+, the OECD Privacy Guidelines, and the UN Guidelines for the Regulation of Computerized Personal Data Files.

The present Policy outlines the manner in which personal data is gathered, handled, retained, transmitted, and secured throughout the Website, with a view to upholding openness, data economy, and the privacy interests of natural persons. The Company processes personal data in line with the internationally recognized privacy norms which it voluntarily applies, having due regard to fundamental human rights and to widely accepted data-protection tenets.

As the party responsible for the handling of personal data on the Website, we are placed under a statutory duty by the gaming framework to process the personal data of players, so as to render their participation in games possible and to enable the delivery of related supplementary services. The clauses set out below describe the categories of personal data we obtain from players, the reasoning behind such collection, and the ways in which the data is subsequently employed.

Should you wish to raise further enquiries concerning this Policy or the protection afforded to your data, you may approach our Data Protection Contact at any moment. The act of opening a Player Account on the Website signifies your acceptance of the terms recorded herein. Where you are unwilling to accept these terms or to disclose the personal information we are required to obtain, you should refrain from making use of the Website. It is to be noted that this Policy operates as a binding arrangement between you and the Website. From time to time, revisions to the present text may be undertaken on our part. Although we shall endeavour to alert you to any such revisions, you are nevertheless encouraged to consult this Policy at regular intervals. Your continued recourse to the Website and/or its services shall be regarded as your renewed acceptance of this Policy.

The categories of Personal Information which we may seek to obtain and process comprise, by way of illustration and without restriction, the following:

• Particulars that you furnish to us upon completion of the forms appearing on our account sign-up pages, together with any subsequent data you transmit through the Website or by electronic mail (for instance, given name and surname, date of birth, electronic mail address, telephone number);
• Communications exchanged between you and us by means of the Website, electronic mail, live chat, or any other channel of contact;
• The complete record of transactions effected under your Player Account, regardless of whether such transactions are conducted through the Website(s) or via alternative channels of communication;
• Sign-in events on the Website and their accompanying particulars, including traffic data, GeoIP-derived location data, browser and device information, web logs, session activity records, and any further traffic-related material captured within our systems;
• Supporting documents and items of evidence which we may reasonably call for in order to authenticate your account, action requests for deposits or withdrawals, and carry out anti-fraud verifications (whether of our own accord or pursuant to applicable legislation). Such evidentiary materials may comprise, by way of example, scanned copies of passports, payment receipts, bank statements, and the like.

Your involvement in surveys or in any other client-feedback exercises, which we may conduct at our discretion on an occasional basis.

The Personal Information obtained from you is processed by us with a view to providing our services. More specifically, your data shall be applied for the purposes enumerated hereunder:

• Handling the wagers you place and the transactions you conduct, encompassing any reliance on credit cards and electronic payment platforms;
• Furnishing you with the gaming offering and the further supplementary services which you request through our Website;
• Delivering customer-care services, including support in the establishment and ongoing administration of your account;
• Carrying out identification procedures and undertaking such verification checks as may be required;
• Forwarding to enrolled players particulars of our promotional campaigns, or relaying promotional content originating from selected commercial partners, associates, and affiliates (in every instance subject to the player’s express consent to the receipt of such marketing material);
• Discharging our statutory duties, in particular those arising under the anti-money-laundering (AML) and counter-terrorist-financing (CFT) frameworks;
• Reviewing and enquiring into transactional activity with a view to forestalling fraud, abuse of terms, money laundering, and other unlawful or anomalous gaming conduct;
• Examining patterns of customer behaviour through market-research exercises (participation in such surveys is in no way mandatory, and you remain at liberty to decline at any point);
• Undertaking research initiatives and statistical analyses on the basis of aggregated data sets.

Save where you have opted out of receiving promotional content, your Personal Information - including your electronic mail address and telephone number - may be drawn upon by us in order to deliver marketing messages relating to products, services, and promotional campaigns. Such communications may equally extend to offerings made available by our commercial partners, including suppliers of casino games. At any moment at which you wish to discontinue the receipt of such marketing or advertising material, you may withdraw your consent through your Player Account settings or by reaching out to our customer support team.

It should additionally be noted that, in taking receipt of any prize awarded through a contest organized by us, or of any winnings paid out to you, you grant your consent to the use of your name and/or chosen alias for advertising and promotional ends, with no further remuneration becoming payable, save where such use is forbidden by law.

No Personal Information concerning you shall be gathered by us without your being made aware of the fact. That said, certain particulars may be obtained by us in an automated fashion in circumstances where you have supplied such data in the course of using our services or in your interactions with us. Moreover, particular items of Personal Information may lawfully be received by us from online vendors and service providers, including, for example, fraud-prevention agencies. We further retain the entitlement to engage external suppliers for the purpose of providing technical assistance, for processing your online payments, and for sourcing gaming content.

Kindly bear in mind that access may be afforded to us in respect of any data which you submit to such vendors, service providers, and external e-commerce platforms. You may rest assured that any Personal Information so obtained shall be utilized and protected in the manner laid down in this Policy. Data supplied by you shall not be passed to third parties outside the Website otherwise than pursuant to this Policy, and we undertake to implement all reasonable measures to ensure that the contractual arrangements with our external service providers consistently safeguard your private information.

Data that you have made available to us may be conveyed to other members of our corporate group and to our commercial partners. The entities so contemplated encompass our parent undertakings, the parent undertakings of those parents, and the subsidiaries of each of the foregoing companies, as well as further undertakings with which we maintain business relations under appropriate contractual arrangements. The processing of your data may be carried out by the Website’s operational team or by another body within our corporate group, which body may, in turn, engage a sub-processor in order to fulfil the relevant data-processing obligations. Members of the Website’s personnel - most notably the Data Protection Contact, the AML Compliance Officer (AMLCO), the Payments and Anti-Fraud analysts, the Customer Support agents, the Customer Retention team members, the VIP player managers, and other duly designated personnel - shall likewise be permitted to access your Personal Information for the discharge of their respective functions and for the provision of assistance to you.

Each member of the Website’s staff who has access to, or who otherwise takes part in, the processing of a player’s personal information has executed a confidentiality undertaking obliging them to honour the confidential character of such information, in line with the gaming legislation applicable to the Company’s operations and with the data-protection standards which the Company voluntarily applies. So as to ensure that an efficient standard of service is delivered to you, the Company and/or its service providers may, from time to time, process personal data in jurisdictions other than that of the user. In any such case, safeguards consistent with internationally recognized standards for cross-border data transfers shall be applied. By browsing the Website and corresponding with us by electronic means, you acknowledge and consent to such cross-border processing, whether performed by us or by our suppliers or sub-contractors. We shall, at all times, exercise our best endeavours to ensure that your data and information are dealt with securely and in conformity with the terms of this Policy.

Your personal data is neither offered for sale nor leased by us to any external party. Disclosure of your personal information may, nevertheless, be effected by us where this is compelled by statute, by regulation, by judicial subpoena, or by any other lawful order. Such information may likewise be released to a regulatory body or law-enforcement authority where, in our assessment, this is necessary in order to safeguard the legitimate interests of the Website, of its clients, or of any third party. Disclosure to external parties shall be confined to the situations enumerated hereunder:

• In any case in which the law obliges us to act in this manner;
• Where it proves necessary for the Website to make data available to its payment-processing partners with a view to enabling payment operations, in keeping with the privacy policies maintained by those partners;
• For the purpose of satisfying our statutory and regulatory obligations vis-à-vis the licensing and supervisory authorities concerned, together with any further obligations arising under other applicable legislation or owed to other competent regulators in other jurisdictions;
• Where the Website’s team forms the view that release of the data is required in order to preserve the safety of the Website, of the player concerned, or of further persons, to enquire into fraudulent conduct, or to respond to a request issued by a governmental body;
• Where our marketing service providers have need of the data in order to discharge the duties assigned to them;
• To any further external party in respect of which the player has previously given consent to such transfer.

External data processors are engaged by us to handle a defined subset of personal data on our behalf. The role of such service providers is to provide support to the Website, in particular as regards hosting and operating the platforms, marketing, analytics, refinements to the websites, and the dispatch of newsletters by electronic mail. We shall see to it that any transfer of the Personal Data to the recipient occurs in keeping with the data-protection standards which the Company voluntarily applies, and that the processor in question is held to the same obligations as those imposed upon us under the relevant Services Agreement. Our websites may further incorporate social-media functionalities (for instance, “share” or “like” buttons). Such functionalities are made available by external social-media platforms, including Facebook. Where data is captured by these means, its processing shall be governed by the privacy policy of the social-media platform in question.

Over and above the foregoing, aggregated demographic information may equally be passed on to third parties, on the understanding that no such information permits the identification of any particular individual.

Our services are not directed at individuals below 18 years of age. By availing yourself of these services, you warrant that you have attained the age of 18 years. No personal data pertaining to minors below 18 is knowingly gathered by us. Should you, in your capacity as a parent or legal guardian, harbour the belief that your child has supplied us with personal data, you are invited to get in touch with us.

In any case where it comes to our attention that personal data relating to a minor below 18 has been obtained by us absent verified parental consent, we shall undertake the requisite measures to erase such data from our servers.

As a matter of operational policy, the Company makes the following choices available to users in respect of the personal data it holds. You may request access to the personal data which we hold concerning you, and seek the rectification of any inaccuracy contained therein. You may also request the deletion of your personal data in circumstances where it is no longer required for the purposes for which it was initially obtained, or where you have revoked your consent. It should, however, be noted that certain personal data may need to be preserved for a defined interval so as to enable us to discharge our legal duties and to pursue the Company’s legitimate operational interests. You may further request a restriction on the processing of your personal data and, where appropriate, ask to receive a copy of certain data in a portable format. These choices reflect data-subject expectations widely recognized in leading privacy frameworks, and the Company will respond to such requests within a reasonable period.

Should you wish to exercise any of the choices set out above, or should you have any enquiry concerning your personal data, kindly direct your communication to our Data Protection Contact.

Cookies and analogous technologies may be deployed by us with a view to enriching your experience on our Website and to gaining an understanding of the manner in which the Website is being used. You retain the capacity to govern the use of cookies at the level of your individual browser. Should you decline cookies, access to the Website nevertheless remains open to you, although your ability to make use of certain functionalities or sections of the Website may, in such circumstances, be curtailed. For a more detailed account of the cookies we employ and of the options available to you in this regard, kindly consult our Cookie Policy.

Appropriate technical and organizational safeguards have been put in place by us with a view to shielding your personal data against access, alteration, disclosure, or destruction effected without authorization. You should, nevertheless, bear in mind that no means of conveying information over the Internet, and no manner of electronic storage, can be regarded as wholly impervious, and we are accordingly unable to warrant the absolute security of such data.

Your personal data shall be preserved by us solely for such period as is required to accomplish the objectives for which it was originally obtained, which extends to the discharge of any obligations of a legal, accounting, or reporting nature. In ascertaining the suitable retention horizon applicable to personal data, we have regard to the volume, character, and sensitivity of the data concerned, to the potential prejudice that might arise from its use or disclosure without authorization, to the objectives underpinning our processing activity, and to whether those objectives may be attained by alternative means.

Revisions to the present Policy may be issued by us at our discretion in order to reflect developments in our practices or to address further operational, legal, or regulatory considerations. Each such revision shall be published on this page, and you are urged to consult the Policy from time to time. Where you continue to make use of our Website following the publication of any modification, you shall be taken to have accepted the modification in question.

For any enquiries or grievances you may wish to raise, you may reach us at the electronic mail address set out in the Terms & Conditions.